职位描述 Job desc

1.确保遵循品牌承诺并始终提供优异的对客服务。

Ensure the delivery of brand promise and provide exceptional guest service at all times.

2.在适当的时候为其他部门的内部客人提供优质服务。

Provide excellent service to internal customers in other departments as appropriate.

3.礼貌而高效地处理所有客人和内部客人的投诉和询问，确保问题得到圆满解决。

Handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.

4.与客人和同事保持基于良好工作关系的互动接触。

Maintain positive guest and colleague interactions with good working relationships.

5.记录客人点菜并及时提供产品和服务，不得无故延误。

Record the guest order and provide products and services, without undue delay.

6.熟悉并对餐厅菜单和酒单有相当的了解。

Familiar with restaurant menu and wine list.

7.向餐厅领班、主管/副理报告所有困难及问题，以便解决和跟进。

Report all difficulties and problems to captain, supervisor or assistant manager, having them follow through to make sure problems are resolved satisfactorily.

8.保持所有酒水和客人供应品的标准库存量。

Ensure par stock level of all items and guest supplies according to hotel requirement.

9.确保根据要求和运作需要做好餐前准备工作。

Ensure well prepare before the meal according to requirement and operation need.

10.清洁并重新摆设餐台和餐桌。

Ensure that the outlet is kept clean and organized, both at the front as well as the back of house.

11.根据要求准备及服务鸡尾酒。

Prepare and serve the cocktail ba

任职要求 Qualifications

1.热爱服务行业，具有良好的服务意识，沟通技巧及团队合作精神。

Passion in the Service Industry, with good service awareness, communication skills, and team spirit.